Shipping policy

Once you complete your order, we will not be able to combine orders, accept add-ons or substitute any items. Please double check your items before you check out.  

Please double check your shipping address as we cannot make any changes once an order has been placed. If you enter the wrong address, please contact us immediately within 24 hours to correct the issue and prevent being shipped to the wrong address. If your order has been shipped to the wrong address, you will be responsible for contacting USPS. You are responsible for the fees charged. If USPS cannot fix the address change and products get back to Dsign Productions we will cancel order at the time the package is delivered. We will only be refunding items purchased and not refunding the shipping costs due to your error. 

Any incomplete address received we will contact you via email and will hold your order for clarification. If no response within 36 hours (3 days) we will cancel your order and refund you. 

D-Sign Productions is not responsible if a package is late, lost or stolen contact USPS via email for a response of your package. Packages that are marked delivered but never received, please contact USPS.

Any packages lost by USPS will be resolved case by case. Please send email to us only after 2 weeks of no receipt of order. You will need to file a claim with USPS if package is lost under their control. We are not responsible for lost packages by USPS therefore we will not be refunding or replacing any orders due to their error.